Connecting Data Feeds through Yodlee:

  1. Accessing Your Governance:

    • Log in to the client's Dashboard or instruct the client to do so from home.
    • Navigate to Your Governance.
    • On the screen's right side, click "Connect Institutions."

2. Connecting Data:

  • Select the institution from the list or search for it.
  • Choose the required feed. The client will need to enter their credentials.
  • For non-CDR (open banking) feeds, enter credentials and click "Submit."
  • For CDR open banking feeds, follow the secure method via the financial institution.

3. Confirmation:

  • You will receive a notification once the connection is successful.

4. Processing Data:

  • The connected feed will be processed in a queue, usually taking just a few minutes.
  • Investments, Savings, and Liabilities will be visible in Your Governance, indicated by a 'linked' symbol.

7. Tracking Net Worth:

  • Data will be reflected in the Net Worth module, enabling clients to track their net worth over time.


8. Continued Connectivity:

  • Connect data feeds for all investments, savings, and liabilities to provide comprehensive visibility into the client's net worth.

9. Manage connected accounts

  • View a summary of all connected accounts by clicking 'Manage linked accounts', which allows Advisors and Clients to easily check the status of all connected accounts and disconnect when needed.

 

Addressing Discrepancies:

If you notice discrepancies, particularly in account units, balances, or significant variations beyond recent transactions, consider the following:

  • Data Delay: Feeds may be delayed up to 24 hours, displaying the previous day's balances.
  • Open Banking Users: Clients using open banking connections might encounter balance differences due to the specific time period for data sharing. If discrepancies occur, the client's data feed might have lapsed.
  • Reporting Discrepancies: To resolve issues promptly, report any discrepancies via a support request. Please provide:
    • A screenshot showcasing the problem.
    • A current Portfolio Valuation statement.
    • Specify the incorrect holdings for a swift investigation.

Need Help?

  • Contact our Support team anytime by clicking "Help" on the platform and selecting "Ask for help." Our team will collaborate with Yodlee to resolve any raised issues promptly.