Lumiant Platform and Timing Out System [FAQs]

Welcome to our Lumiant Timeout System FAQ guide. In this resource, we will address common questions and concerns related to Lumiant's automatic logout mechanism, ensuring you understand how it works and how to effectively manage your account's security and privacy.

1.  How does Lumiant's timeout system operate?

Lumiant employs a 30-minute timeout system. If you're inactive/not actively using the platform, you'll receive a notification 5 minutes before the timeout. In the absence of any activity, Lumiant will log you out automatically after 30 minutes of inactivity

2. What occurs if I shut down my browser without logging out of Lumiant?

When you close your browser without logging out, Lumiant won't log you out automatically. Nevertheless, Lumiant employs a 30-minute timeout mechanism.

3. What's the recommended method for signing out of Lumiant?

It's advisable to sign out of Lumiant by clicking on the avatar located in the top right corner of the platform. By selecting the sign-out option, you can securely log out. However, if you forget to log out, Lumiant will automatically log you out after 30 minutes of inactivity to ensure your account's security.

4. Can I prolong the 30-minute inactivity timeout in Lumiant?

Currently, Lumiant's timeout system is fixed at 30 minutes, and this duration cannot be extended. It's important to save your work and log out if you anticipate being inactive for an extended period to prevent potential data loss due to the automatic logout feature.

5. Is there a way to deactivate the automatic logout feature in Lumiant?

The automatic logout feature in Lumiant cannot be deactivated. This measure is in place to safeguard your account and sensitive information. Remember to save your work and log out if you foresee being away from the platform to ensure the security of your data.

6. What should I do if I receive a timeout notification in Lumiant?

Receiving a timeout notification in Lumiant indicates that you've been inactive for nearly 30 minutes. To continue using the platform, simply click on the notification or any part of the Lumiant interface to reset the timer. If you don't respond to the notification, Lumiant will log you out automatically after the 30-minute period.

7. How can I ensure that I've successfully logged out of Lumiant to protect my privacy?

To safeguard your privacy and confirm that you're logged out of Lumiant, always click on the avatar in the top right corner and choose the sign-out option before closing your browser or exiting the platform. This action will guarantee a secure logout, preserving the integrity of your account.

For more questions, please contact our Support Team at support@lumiant.io.