{"xsrfToken":"b3c6cd65b23c4fbe22f6e6aeac5dd48ccec532cf_lout","branding":{"id":"3","key":"litsm","name":"Lumiant Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7300","headerLinkHoverBGColor":"#de7300","headerBadgeColor":"#de7300"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/89712672-c298-422a-adf8-51e702dc1859/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NzEyNjcyLWMyOTgtNDIyYS1hZGY4LTUxZTcwMmRjMTg1OSI6WyJyZWFkIl19LCJleHAiOjE3MzI2MTI3NzMsIm5iZiI6MTczMjYxMjE3M30.4EVwRu1k6VKTWPF3XqGMQUX2s-toUFhhgE56wcaYTvU&client=eb7c082a-76b0-4285-a58d-956fd0014915&mode=fit","logoId":"89712672-c298-422a-adf8-51e702dc1859","isLogoAvailable":true,"helpCenterTitle":"Need Help? We're Here for You!","sharedPortalName":"Lumiant Help Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Need Help? We're Here for You!","sharedPortalName":"Lumiant Help Hub","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#743ccf","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzI2MTI3NzMsIm5iZiI6MTczMjYxMjE3M30.TpdHAIcjmlbHH1eFWP96-AfI7Z0DBUuUM5Rw9i13JyQ&client=eb7c082a-76b0-4285-a58d-956fd0014915&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true},"portal":{"id":"3","key":"litsm","projectId":10039,"serviceDeskId":3,"name":"Lumiant Support Desk","description":"<p>You can raise a request to the Lumiant Support Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"80","name":"Data Feed Support - Yodlee","descriptionHtml":"","callToAction":"Data Feed Support - Yodlee","introHtml":"<p>Need help connecting, or troubleshooting Yodlee? Select this to request assistance.</p>","icon":10598,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[9],"key":""},{"id":"23","name":"Fix a problem with my platform access","descriptionHtml":"<p>Please complete the below details to allow our team to investigate and assist.</p>","callToAction":"Fix a problem with my platform access","introHtml":"<p>Having trouble accessing certain modules? We'll help you out.</p>","icon":10518,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"77","name":"Integration support - Xplan, Salesforce etc","descriptionHtml":"","callToAction":"Integration support - Xplan, Salesforce etc","introHtml":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[9],"key":""},{"id":"76","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"79","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"78","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"18","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6,9],"key":""},{"id":"15","name":"Request a license to be added to your Lumiant account","descriptionHtml":"","callToAction":"Request a license to be added to your Lumiant account","introHtml":"<p>Request a new license and/or user to be added to your Lumiant account</p>","icon":10517,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6,8],"key":""},{"id":"73","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6,9],"key":""},{"id":"22","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"21","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://finlife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":8,"name":"Logins and Accounts"},{"id":9,"name":"Applications"}],"orderMapping":{"9":[80,77,18,73],"23":[78,77],"6":[78,18,15,73,79],"8":[15,76,23],"22":[73],"10":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"30f68a12-d52f-3637-8d90-53307466bccc","appLinkName":"","appLinkUrl":"","spaceKey":"testzendes","spaceName":"Lumiant Help Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LSD","serviceDeskId":3,"kbLinkDomainURLs":["https://finlife.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI2MTMzNzMsIm5iZiI6MTczMjYxMjE3M30.8N7Yg8GeMDULQkLI2t4nQHePoQLmcBdP9Gdd_pxIciE","targetCollection":"upload-project-10039","endpointUrl":"https://api.media.atlassian.com","clientId":"eb7c082a-76b0-4285-a58d-956fd0014915","tokenDurationInMins":20}},"kbPage":{"id":1620771219,"title":"Terms of Use [Legal and Compliance]","url":"https://finlife.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1620771219","space":{"key":"testzendes","name":"Lumiant Customer Support ","id":1620901894},"serviceDeskIds":[3],"appLinkId":"30f68a12-d52f-3637-8d90-53307466bccc","idInString":"1620771219","projects":[{"projectId":10039,"serviceDeskId":3,"portalId":3}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=finlife","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b3c6cd65b23c4fbe22f6e6aeac5dd48ccec532cf_lout","baseUrl":"https://finlife.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://finlife.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"eb7c082a-76b0-4285-a58d-956fd0014915","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b106f91de26e41cf89388a825b169b8d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}